Amy Giella

Thank you, Pedro Rodrigues! Do you know why clicking on the company logo at the top left corner takes me to the redirect page?

That is, on all pages, clicking on the top left logo takes me to the Help Center home page (expected). But after I click "Submit a request", any clicks on the logo take me to the redirect page that should be reserved for fully submitted tickets (not expected). I would anticipate that no matter where I am in the form process, clicking on the company logo will take me back to the Help Center home page... not the redirect page that tells me I've successfully submitted a ticket (especially since I can do this without even selecting a form to fill out, let alone submit it).

Thanks so much, Sebastian! This got us a step closer to where we need to be.

If I understand this correctly, you're saying it's possible to change the original URL with the code you initially provided, but it introduces a bug and there is no fix for the bug. So this would not be a workable solution. 

Hi Ifra,

Thanks so much for the quick reply. I did this, but that URL now takes me to the "Submit a request" screen with the dropdown to select which form to fill out. Even when I click on the form with the edited URL, I am looped back to this page and cannot fill out the form. Is there a way for the URL to go directly to the form itself?

How can I edit the URL of one of my forms? It would be nice to edit the whole URL, but ultimately I just need to add a word to the end of the URL.

Current:  https://___.zendesk.com/hc/en-us/requests/new?ticket_form_id=#######

Needed:  https://___.zendesk.com/hc/en-us/requests/new?ticket_form_id=#######_newword

Hi Ahmed Zaid,

Thank you for taking a look at this! I used this in the document.head.hbs after replacing "URL" with the custom page's URL. It does make the user fill in all the required fields before submitting the form, but instead of taking me to the custom page, I am taken back to the main home page. Am I maybe adding the code to the wrong place? I'm not sure what else to try.

Hi there,

I've created a custom 'successful submission' page that should appear after a user has filled out and submitted a form. Now I need to create a redirect from a successfully completed form to that custom page.

The following code has been recommended to me, and it works whenever the user submits the form. The problem is that it works EVERY time, including when there are errors (e.g., required fields are blank) and the form is not actually submitted. That is, the user can 'submit' a blank form which is not actually sent, and they would still be redirected to the 'successful submission' page.

Can someone please recommend a way to redirect to the custom page only after the form is actually submitted?

Thanks!

Hi Pedro,

It redirects after the user submits the form, which is fantastic! 

I am noticing, however, that it redirects every time the form is submitted, even if required fields are left blank. So instead of seeing the notices that the form cannot be submitted when XYZ field is blank, I am redirected automatically and don't realize that the form wasn't actually submitted. I checked the Support agent workspace and confirmed that tickets are only created when those required fields are filled in. Is there a way to redirect only after a successful submission?

Hi Pedro,

I think this is exactly what I need, but when I added the code to document_head.hbs, it now redirects to the correct page when I select a form (before having the chance to enter any information). Is there a way for the user to select the form, fill it out, submit the form, then redirect to a specific page?

Thanks!