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Jon Finke

Joined Jul 07, 2022

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Last activity May 03, 2023

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ACTIVITY OVERVIEW

Latest activity by Jon Finke

Jon Finke commented,

Community comment Developer - Zendesk APIs

Progress of sorts - still doesn't work though.

I am able to load the photo via the "uploads" process, and get a token and access URLs (which allowed me to confirm that Zendesk indeeds HAS the photo I uploaded).  My latest attempt to attach the photo to a user (agent) record, 

https://rpi-registrar.zendesk.com/api/v2/users/7412860633620.json?token=vQcGDNGc9jFJM4CEkW3yOtbWv

With the body

{"user":{"id":7412860633620,"photo":{"uploads":["vQcGDNGc9jFJM4CEkW3yOtbWv"]}}}

Resulted in a status code of 200 and the following:

x-zendesk-api-warn, val={:allowed_parameters=>{:controller=>"users", :action=>"update", :unpermitted_keys=>["user.photo.uploads", "token"], :invalid_values=>[]}}

 

The dreaded unpermitted keys error. 

Can the uploaded/attachment followed by using the token to set the value work for a user record? Does anyone have working example?

Do we need to have a setting changed somewhere to allow this to happen via the API?

 

View comment · Posted May 03, 2023 · Jon Finke

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Jon Finke commented,

Community comment Developer - Zendesk APIs

I tried passing in the URL into the remote_photo_url - and that works - the photo appears on the user profile page as desired.  But I would rather not leave that URL "live" - it is intended for short term, secure access.  Checking my web server logs, it appears that the value is being cached somewhere, which is good - only one hit to my web server (this is good).  On the other hand, the reference is from a generic AWS server, so I can't "white list" the host.

I was able to load a photo as an attachment (as suggested in the "Users" part of the API documents, but I was unable to figure out how to associate the uploaded "attachment" with the user entry.

Just adding a "photo" element with the token resulted in a

x-zendesk-api-warn, val={:allowed_parameters=>{:controller=>"users", :action=>"update", :unpermitted_keys=>[], :invalid_values=>["user.photo"]}}

 

View comment · Posted Jul 12, 2022 · Jon Finke

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Jon Finke commented,

Community comment Feedback - Ticketing system (Support)

I would also like that.  My use case is to provide a link to the agent to open a window in the IdM app for password resets and system lookup.  If I could deep link into the Registrar's system, I would add that too.

View comment · Posted Jul 08, 2022 · Jon Finke

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Jon Finke commented,

Community comment Developer - Zendesk APIs

In checking the web server logs, I am not seeing any hits from Zendesk servers, so I am guessing that my API update was NOT making it in.

I was just hoping that passing a URL to the Zendesk API would be a quick way to get photos imported to our Zendesk instances.  I am open to other alternatives - the API documentation referenced the Attachment API (IIRC), but that claimed it was limited to attachments for tickets.

 

View comment · Posted Jul 07, 2022 · Jon Finke

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Jon Finke commented,

Community comment Developer - Zendesk APIs

The URL provided had a limited lifetime and use count - it had hit the max of 5. I kicked it up to 50.

View comment · Posted Jul 07, 2022 · Jon Finke

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Jon Finke created a post,

Post Developer - Zendesk APIs

I am attempting to set the user profile photo via the API.  I am able to add and update users, but I am having issues with adding the photo.

I am getting the following error returned in the headers:

x-zendesk-api-warn, val={:allowed_parameters=>{:controller=>"users", :action=>"update", :unpermitted_keys=>["user.photo.content_url"], :invalid_values=>[]}}

  I am sending the following JSON:

{
  "user": {
    "photo": {
      "content_url": "https://apex.cct.rpi.edu/apex/simon_apex.display_blob?URL_KEY=GHu5iY48fMQC6ExnuardXOLNd"
    },
    "id": 7412860633620,
    "external_id": "91000000",
    "name": "Jon Finke",
    "email": "finkej@rpi.edu",
    "verified": true,
    "user_fields": {
      "display_name": "Jon Finke",
      "first_name": "Jon",
      "last_name": "Finke",
      "rcs_id": "finkej",
      "portfolio": "Division of the Chief Information Officer (DotCIO)",
      "department": "Database Administration"
    }
  }
}

Posted Jul 07, 2022 · Jon Finke

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