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Riccardo Marchesi's Avatar

Riccardo Marchesi

Joined Jul 07, 2022

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Last activity Jul 14, 2022

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ACTIVITY OVERVIEW

Latest activity by Riccardo Marchesi

Riccardo Marchesi commented,

Community comment Feedback - Ticketing system (Support)

Will Martin

Dark Reader (Free) messes up with the text color of sent Public/Internal replies, same for 98% of the other extensions available. We need a native solution.

View comment · Posted Jul 07, 2022 · Riccardo Marchesi

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Riccardo Marchesi commented,

CommentAccount settings of the ticketing system

We don't want to be redirected to another tool. We want a native solution! This is going on for years already! It's ridiculous for a company as big as Zendesk to treat UX like that!

View comment · Posted Jul 07, 2022 · Riccardo Marchesi

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Riccardo Marchesi commented,

Community comment Feedback - Ticketing system (Support)

@...

I'm sorry, but this is just disrespectful with the employees that suffer with eye strain after staring to Zendesk for hours each day. You've already released this to Android and iOS. It just doesn't make any sense to not have it already considering the size of Zendesk as a company. Zendesk is a support tool, employees stare at it for long periods handling tickets. Treating UX as "optional stuff" in 2022 and is just ridiculous.

View comment · Posted Jul 07, 2022 · Riccardo Marchesi

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Riccardo Marchesi commented,

Community comment Feedback - Help Center (Guide)

Hi @...,

With all due respect, is this a joke? You released a dark mode feature for the Android app saying that it was the most requested feature recently

The dark mode feature helps employees that stare at Zendesk for hours to reduce their eye strain. Could you please explain how this feature is not in the roadmap for a company as big as Zendesk, especially after it was released for Android?

View comment · Edited Jul 07, 2022 · Riccardo Marchesi

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