Remi

Hi,

We often work with partners and CS teams. 
I would like to assign a certain field (Like the partner or the CS team corresponding) automatically to the ticket when we receive the request.

 

For example, a requester from Company.com sends us an email, I want our Field 'Agency/Customer' to be directly set on the right name base on the domain of the requester's email address. Here, it would be: any emails coming from @company.com have the 'Agency/Customer' Field set on "Company".

 

Is there any way to do this in Zendesk?