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Maggie

Joined Aug 26, 2022

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Last activity Aug 30, 2024

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ACTIVITY OVERVIEW

Latest activity by Maggie

Maggie commented,

CommentSetting up workforce management (WFM add-on)

+1 Jahn 


Tymeshift to Google Calendar works great but what we need is Google Calendar to Tymeshift integration. 

View comment · Posted Aug 30, 2024 · Maggie

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Maggie commented,

CommentSetting up workforce management (WFM add-on)

Rita Goncalves When an agent is marked as Out of Office in Tymeshift, do their tickets unassign for tickets that are re-opened? If not, do you know of any solutions to unassign tickets from out of office agents? 

View comment · Posted Mar 26, 2024 · Maggie

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Maggie commented,

CommentSetting up workforce management (WFM add-on)

Colleen Hall If an agent's Out of Office status syncs from their Google Calendar to Tymeshift, does this affect their assigned tickets if an end-user responses while they are out? Meaning is the Out of Office agent unassigned from the ticket when the response is received?

View comment · Posted Mar 24, 2024 · Maggie

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Maggie commented,

Community comment Feedback - Ticketing system (Support)

Scott Allison

Is there an updated to this release mentioned above: "Our final release of the year will deliver the ability to customize what activates and fulfills SLA metrics, including the ability to make sure reply time SLAs apply to agent-created tickets."

Will this still be released by the end of the year? 

View comment · Posted Nov 14, 2023 · Maggie

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Maggie commented,

Community comment Feedback - Ticketing system (Support)

@... If an EAP becomes available for the launch of customizing what activates and fulfills SLA metrics, we are very interested to take part in this.

View comment · Posted Sep 05, 2023 · Maggie

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Maggie commented,

CommentHow to customize the theme of the help center

Is there a way to prevent a specific article from being suggested in the list of recommended articles? 

View comment · Posted Aug 08, 2023 · Maggie

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