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Maggie
Joined Aug 26, 2022
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Last activity Aug 30, 2024
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Latest activity by Maggie
Maggie commented,
+1 Jahn
Tymeshift to Google Calendar works great but what we need is Google Calendar to Tymeshift integration.
View comment · Posted Aug 30, 2024 · Maggie
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Maggie commented,
Rita Goncalves When an agent is marked as Out of Office in Tymeshift, do their tickets unassign for tickets that are re-opened? If not, do you know of any solutions to unassign tickets from out of office agents?
View comment · Posted Mar 26, 2024 · Maggie
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Maggie commented,
Colleen Hall If an agent's Out of Office status syncs from their Google Calendar to Tymeshift, does this affect their assigned tickets if an end-user responses while they are out? Meaning is the Out of Office agent unassigned from the ticket when the response is received?
View comment · Posted Mar 24, 2024 · Maggie
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Maggie commented,
Is there an updated to this release mentioned above: "Our final release of the year will deliver the ability to customize what activates and fulfills SLA metrics, including the ability to make sure reply time SLAs apply to agent-created tickets."
Will this still be released by the end of the year?
View comment · Posted Nov 14, 2023 · Maggie
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Maggie commented,
@... If an EAP becomes available for the launch of customizing what activates and fulfills SLA metrics, we are very interested to take part in this.
View comment · Posted Sep 05, 2023 · Maggie
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Maggie commented,
Is there a way to prevent a specific article from being suggested in the list of recommended articles?
View comment · Posted Aug 08, 2023 · Maggie
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