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Dave Symonds
Joined Oct 13, 2022
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Last activity Jun 29, 2023
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Latest activity by Dave Symonds
Dave Symonds created a post,
We have replies coming from Amazon -
- we get an email
- we reply
- customer replies - its lands in Zendesk as a new ticket and not a continuation of the conversation
No such issue for all our other channels just this one.
Any help appreciated
Posted Jun 29, 2023 · Dave Symonds
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Dave Symonds commented,
Hi. I want to see the number of tickets with a status of New and Open for each day of the week what column do I use? What date can I use? Can I even do the two together
I have a ticket count as the metric but I want the columns to be days of the last week.
View comment · Posted Feb 16, 2023 · Dave Symonds
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Dave Symonds commented,
Hi
Same sort of issue but I had rows already I didn't want to hide - I just did the move metric to row and this gave me 3 columns and so I made that 3rd column invisible
View comment · Posted Feb 01, 2023 · Dave Symonds
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Dave Symonds commented,
Thanks Nara - so Solve and Resolution are the same thing
View comment · Posted Jan 05, 2023 · Dave Symonds
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Dave Symonds commented,
Nope as it doesn't address the rather specific question - Can you increment a custom field value in an action in a trigger. I cannot see anyway its possible so can so if you can tell me yes or no then I can stop wasting my time searching
View comment · Posted Jan 03, 2023 · Dave Symonds
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Dave Symonds commented,
Ok - so to confirm, that there a bunch of field type's you cant actually use when building an automation - like numeric? Was there any reasoning behind that and is it likely to be expanded to allow this?
View comment · Posted Dec 19, 2022 · Dave Symonds
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Dave Symonds commented,
Thanks CJ - yea I kind of guessed but was desperately hoping....Will probably use some form of custom fields and write our own app to handle it (follow ups). The reporting functionality soooo limited.
View comment · Posted Dec 14, 2022 · Dave Symonds
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Dave Symonds commented,
Hi.
Trying to figure out how we can report on the dates that tags were set - for example we set a 2day reminder tag - how do we identify the day the tag was set?
Cheers Dave
View comment · Posted Dec 14, 2022 · Dave Symonds
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Dave Symonds commented,
Tumbleweeds - given Benji's last comment was 5 months ago he has probably departed the company and this is just hanging
View comment · Posted Dec 13, 2022 · Dave Symonds
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Dave Symonds commented,
They are like Atlassian (Jira/Confluence) - using their business model - don't add in any basic expected functionality - make the user pay for add-ons
View comment · Posted Dec 13, 2022 · Dave Symonds
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