Dave Symonds
-
Total activity82
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes3
-
Subscriptions35
Activity overview
Latest activity by Dave Symonds-
Dave Symonds created a post,
Amazon email reply to same topic created as separate tickets
We have replies coming from Amazon - we get an email we reply customer replies - its lands in Zendesk as a new ticket and not a continuation of the conversation No such issue for all our other ...
-
Dave Symonds commented,
Hi. I want to see the number of tickets with a status of New and Open for each day of the week what column do I use? What date can I use? Can I even do the two together I have a ticket count a...
-
Dave Symonds commented,
Hi Same sort of issue but I had rows already I didn't want to hide - I just did the move metric to row and this gave me 3 columns and so I made that 3rd column invisible
-
Dave Symonds commented,
Thanks Nara - so Solve and Resolution are the same thing
-
Dave Symonds commented,
Nope as it doesn't address the rather specific question - Can you increment a custom field value in an action in a trigger. I cannot see anyway its possible so can so if you can tell me yes or no ...
-
Dave Symonds commented,
Ok - so to confirm, that there a bunch of field type's you cant actually use when building an automation - like numeric? Was there any reasoning behind that and is it likely to be expanded to allo...
-
Dave Symonds commented,
Thanks CJ - yea I kind of guessed but was desperately hoping....Will probably use some form of custom fields and write our own app to handle it (follow ups). The reporting functionality soooo lim...
-
Dave Symonds commented,
Hi. Trying to figure out how we can report on the dates that tags were set - for example we set a 2day reminder tag - how do we identify the day the tag was set? Cheers Dave
-
Dave Symonds commented,
Tumbleweeds - given Benji's last comment was 5 months ago he has probably departed the company and this is just hanging
-
Dave Symonds commented,
They are like Atlassian (Jira/Confluence) - using their business model - don't add in any basic expected functionality - make the user pay for add-ons