Dorothy Roche

Brandon

Yes, we do use the Zendesk Guide as our help center.

Each time one of our agents goes to "active" in chat, the ONLY option for a requester is to join a chat.

I'm certain there must be a switch or setting that needs to be updated, but right now if we want to have live chat available the only way to get support is to wait for an agent.

We have a small team, and I'd like for our clients to chose, join a chat or just submit a request.  

Sometimes their needs are quick, sometimes they know what they need to ask for will take our team a little time to prepare for them.

 

I'd like to setup our Zendesk instance so that a person needing support can opt to use Chat or send in a Ticket.

Is that possible?