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Oscar Tobar's Avatar

Oscar Tobar

Joined Sep 14, 2022

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Last activity Feb 27, 2023

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Latest activity by Oscar Tobar

Oscar Tobar commented,

CommentSetting up Talk

Why do phone line nicknames only show for choosing when number to dial out from, but not for when someone leaves a callback request or voicemail? we just recently switched to zendesk talk and our team now needs to lookup our own numbers to know what line a customer called. we offer phone support to specific accounts as well as for specific services so knowing which one was called helps the team ensure they have the appropriate information readily available.

View comment · Posted Feb 27, 2023 · Oscar Tobar

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