Megan Howell commented,
@Crawford I would be kind of surprised if they expanded it, but it sounds like a great feature request - especially because you have a legitimate use case for this!
Megan Howell commented,
@Crawford, I took a look - that is definitely the issue, the subject field is limited to 255 characters! Hopefully that clears up the confusion!
Megan Howell commented,
@Crawford, Did you submit the update and see the liquid in the actual saved comment? It will show the liquid markup code in the ticket comment when you have the bulk editor open, but should save...
Megan Howell commented,
Hey Hui, This sounds like it is outside of expected behavior, so I am going to create a ticket to look into this a bit further - keep an eye out for an email from me!
Megan Howell commented,
@Andrew, regarding your second question, the app is only available on the JIRA issues directly, I am sorry!
Megan Howell commented,
Hey Anton, Thanks for reaching out and describing your use case, I can definitely see how this would be a useful feature to have. However, right now, there isn't a good way, in Zendesk or with an i...
Megan Howell commented,
Hey Anil, You are seeing this error in the Conditional Fields App interface when trying to set conditions for the agent interface? I want to be sure I am able to replicate, so I can confirm if the ...
Megan Howell commented,
Mollie, Ah, thank you for sharing - the Help Center I was testing with must have already been modified and I wasn't aware. I am sure people will find this useful, we appreciate it!
Megan Howell commented,
Hey Mollie, I just tested and I was able to zoom in on images using Copenhagen on mobile - do you have the most recent mobile OS and browser version on your mobile device?
Megan Howell commented,
@Karie The latest version of the integration only supports 7.0 and above! As for reporting, your best bet is to build a report off of the tag "jira_escalated" as that is the tag that is...