Augusto Silva

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. About Guide templating

Hi Rona, You'll need to remove the {{#if in those lines. You can check the Copenhagen theme template as an example. I would also suggest reaching out to the developer to see if there's a new versio...

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• Augusto Silva
• Created June 11, 2020 14:48
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. About Guide templating

Hi Rona, Happy to hear you're upgrading to V2. In V2, we have improved validation for helpers resulting in these errors. To solve this errors, you need to check if you are using these helpers toget...

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• Augusto Silva
• Created June 10, 2020 08:46
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Setting up the GitHub integration with your Guide theme (Guide Professional and Enterprise)

Hi Matt, That's strange. Please try again now and see if the situation improved. The oauth flow only appears after inputting the repo name, so you will need to attempt to import the repo again befo...

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• Augusto Silva
• Created May 18, 2020 12:26
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Using your own theme assets for Help Center (Guide Professional and Enterprise)

Hey Matthew Bass, Sorry to hear you are experiencing issues with the template sizes. The template sizes are limited to make sure we are able to render your help center pages in a timely and reliabl...

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• Augusto Silva
• Created May 15, 2020 15:17
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Setting up the GitHub integration with your Guide theme (Guide Professional and Enterprise)

Hey Matthew Bass, Because the repo belongs to an organization, an organization admin needs to approve the application before it can access the repository. You can read more about it in https://supp...

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• Augusto Silva
• Created May 15, 2020 15:09
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing Guide Templating API v2

Hi Brad Marshall Thanks for trying out Templating API v2 :) We mention it in the release notes  but it could indeed offer some more details. Advanced helpers, because they output HTML, should not b...

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• Augusto Silva
• Edited April 21, 2020 14:49
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Updating your Github-managed theme in Guide

Now if I open this in Chrome I get bounced straight to the help centre preview.   The preview you are seeing now should be with templates coming from your local machine. Try to change a template an...

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• Augusto Silva
• Created January 24, 2020 11:02
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Updating your Github-managed theme in Guide

Hey Phil Williams, The Github integration works best when you are using our local tools to preview. This way you will only pull the update when you are ready to set the theme live. Have a look at t...

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• Augusto Silva
• Created January 23, 2020 16:05
• 1 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Importing and downloading your theme and manifest file (Guide Professional and Enterprise)

Hey @Karen, In most cases, we will provide the user with a specific message - for example, templates with syntax errors or oversized files. If you are still seeing this generic message, please subm...

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• Augusto Silva
• Created September 05, 2019 13:21
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Previewing theme changes locally (Guide Professional and Enterprise)

I see, that's unfortunately not possible at the moment, but good product feedback!

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• Augusto Silva
• Created August 07, 2019 14:23
• 0 votes