Augusto Silva
Software Engineer - Guide @ Zendesk
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Total activity103
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Last activity
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Member since
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Following3 users
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Followed by0 users
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Votes32
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Subscriptions39
Activity overview
Latest activity by Augusto Silva-
Augusto Silva commented,
Hey george jackson, The easiest way to solve the problem you are seeing is to remove the keyword async from the line you copied. That will make sure that jquery is always loaded before you use it. ...
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Augusto Silva commented,
Hi Lev, If you are using github please follow this guide to import your private repo. You will be asked to authorize Zendesk to access your github repo. Once that's done you can start using the ste...
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Augusto Silva commented,
Hi Matthew Bass, No, currently the Github integration only supports manual updates. For continuous integration use cases, we would suggest using Github Actions with our public API instead. You can ...
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Augusto Silva commented,
Hey Cameron Mochrie, For advanced use cases, we suggest using the Themes API - it allows you to upload theme ZIP packages, so it is very versatile and you can setup a CI workflow using it. You can ...
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Augusto Silva commented,
Hi Hugo Baeta, All the properties that are available in each page can be used together with an if statement. You'll probably be more interested in looking at the ones that return a boolean value. F...
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Augusto Silva commented,
Hey Khusboo Shah, The asset helper supports prefix and suffix options to achieve what you want to do. Have a look here https://developer.zendesk.com/apps/docs/help-center-templates/helpers#asset-he...
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Augusto Silva commented,
Hi all, As Jonathan Brown mentioned, we found that the root-cause was a WAF rule that was too strict. The rule has been adjusted so you should not find this issue anymore. Please let us know if tha...
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Augusto Silva commented,
Hi Jonathan Brown, Romain Miroux, We've identified the problem that is blocking you from previewing the theme locally and expect this problem to be fixed soon. I'll provide an update here when the ...
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Augusto Silva commented,
Hi Rona, You'll need to remove the {{#if in those lines. You can check the Copenhagen theme template as an example. I would also suggest reaching out to the developer to see if there's a new versio...
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Augusto Silva commented,
Hi Rona, Happy to hear you're upgrading to V2. In V2, we have improved validation for helpers resulting in these errors. To solve this errors, you need to check if you are using these helpers toget...