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James McCoy
Joined Jul 11, 2022
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Last activity Jul 20, 2022
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Latest activity by James McCoy
James McCoy commented,
Our business needs to see a detailed report of comments sent by an agent. The inability to do this is surprising and creates challenges for us.
View comment · Posted Jul 20, 2022 · James McCoy
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James McCoy commented,
Hi Gabriel,
That's not quite what I'm looking for. I acknowledge the existence of brackets in my question, but what I'm asking is can we customize the brackets themselves?
For example:
Requester wait time brackets have groupings such as 1-3 days, 3-7 days, >7 days
We want to make requester wait time brackets that are 1-2 days, 2-4 days, 4-7 days, etc.
Can this be done?
View comment · Posted Jul 14, 2022 · James McCoy
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James McCoy commented,
Is there a way to create custom time brackets?
For example- there are built-in "Requester wait time brackets", but we're looking for better granularity. Can I modify these with a formula? Thanks
View comment · Posted Jul 11, 2022 · James McCoy
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