James McCoy

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5
Last activity

July 20, 2022 18:56
Member since

July 11, 2022 14:35
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Activity overview

Latest activity by James McCoy

James McCoy commented, July 20, 2022 18:56
Our business needs to see a detailed report of comments sent by an agent. The inability to do this is surprising and creates challenges for us.
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- James McCoy
- Created July 20, 2022 18:56
- 1 vote
James McCoy commented, July 14, 2022 14:53
Hi Gabriel, That's not quite what I'm looking for. I acknowledge the existence of brackets in my question, but what I'm asking is can we customize the brackets themselves? For example:Requester wai...
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- James McCoy
- Created July 14, 2022 14:53
- 0 votes
James McCoy commented, July 11, 2022 14:35
Is there a way to create custom time brackets?For example- there are built-in "Requester wait time brackets", but we're looking for better granularity. Can I modify these with a formula? Thanks
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- James McCoy
- Created July 11, 2022 14:35
- 0 votes

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