Kristie Sweeney
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Total activity89
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Last activity
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Activity overview
Latest activity by Kristie Sweeney-
Kristie Sweeney commented,
Hi Joey! We reorganized some of our email content. That information now lives here: Removing a support address.
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Kristie Sweeney commented,
Chengyu Yang This feature is being rolled out gradually until March 2nd, so you might not see it yet in your account. See the Announcement for details. When the rollout is complete, you'll see the ...
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Kristie Sweeney commented,
Hi Chengyu Yang! The option is labeled "How end users sign in" or "How team members sign in," depending on what user type you are setting up. I updated the wording to clarify. Thank you!
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Kristie Sweeney created an article,
Designating an email address to receive required security notifications
What's my plan? Zendesk takes security and the protection of our Subscribers’ Service Data very seriously. If a security incident impacts your Service Data, it's our top priority and ...
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Kristie Sweeney created an article,
Providing multiple sign-in options for team members and end users
What's my plan? As described in Configuring end-user access and sign-in, Zendesk offers multiple ways to authenticate team members and end users. Because users may have different sec...
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Kristie Sweeney created an article,
Accepting wildcard email addresses for support requests
What's my plan? As an alternative to, or in addition to, using support addresses, you can enable end users to send email to any variation of the name that precedes the @ symbol of you...
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Kristie Sweeney commented,
henrik Thank you for the call out in the documentation! I am working with the engineering team to update that section of the article.
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Kristie Sweeney created an article,
Managing your support addresses
What's my plan? When you created your Zendesk account, one support email address was set up for users to submit tickets: support@yoursubdomain.zendesk.com. This is the default email...
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Kristie Sweeney commented,
Thank you OllieJC for calling this out. I'll discuss with the product team and add a note to the documentation.
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Kristie Sweeney commented,
Thanks for reporting the broken link Tom Walker! It is now fixed.