Bradley Weismann
- Total activity 21
- Last activity
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Activity overview
Latest activity by Bradley Weismann-
Bradley Weismann commented,
How did you set it up in Good Data?
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Bradley Weismann commented,
It's mind boggling that such a common KPI is unavailable in Talk...
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Bradley Weismann commented,
Will Light Agent's also receive the same expiration notifications?
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Bradley Weismann commented,
Hi Tiann - I think that gets me really close... I've setup the custom field checkbox in the sandbox, but I don't think I have the ability to basically say "IF a Problem Ticket is checked "DEV Probl...
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Bradley Weismann commented,
Hey Nicole, That's pretty close to what I'm looking for but still missing the ability to only run the trigger when an incident is linked to a specific problem ticket. Basically, we have two types ...
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Bradley Weismann commented,
I'd like to be able to receive a notification anytime a ticket is added to a particular problem ticket. I've tried to come up with various triggers to make this happen but have been unsuccessful. A...
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Bradley Weismann commented,
We set up the 'no_csat' tag automation for excluding specific tickets and while it functionally works, it has opened the floodgates for abuse by agents. It wasn't long before the agents noticed the...
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Bradley Weismann commented,
I agree with this. It'd be great to be able to see exactly what time agents log in every day so we can ensure obligations are being met.
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Bradley Weismann commented,
What happens to the linked incidents if I merge two Problem Tickets together?