Bradley Weismann
- Total activity 24
- Last activity
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Activity overview
Latest activity by Bradley Weismann-
Bradley Weismann commented,
How did you set it up in Good Data?
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Bradley Weismann commented,
It's mind boggling that such a common KPI is unavailable in Talk...
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Bradley Weismann commented,
Will Light Agent's also receive the same expiration notifications?
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Bradley Weismann commented,
Hi Tiann - I think that gets me really close... I've setup the custom field checkbox in the sandbox, but I don't think I have the ability to basically say "IF a Problem Ticket is checked "...
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Bradley Weismann commented,
Hey Nicole, That's pretty close to what I'm looking for but still missing the ability to only run the trigger when an incident is linked to a specific problem ticket. Basically, we have two types ...
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Bradley Weismann commented,
I'd like to be able to receive a notification anytime a ticket is added to a particular problem ticket. I've tried to come up with various triggers to make this happen but have been unsuccessful. A...
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Bradley Weismann commented,
We set up the 'no_csat' tag automation for excluding specific tickets and while it functionally works, it has opened the floodgates for abuse by agents. It wasn't long before the agents noticed the...
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Bradley Weismann commented,
I agree with this. It'd be great to be able to see exactly what time agents log in every day so we can ensure obligations are being met.
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Bradley Weismann commented,
It would also be nice if I could set different voicemail greetings based on office hours and not just by phone number.
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Bradley Weismann commented,
We would like to be able to disable voicemail and just ask customers to call us back during normal business hours. We are trying to eliminate the time it takes for agents to sit and respond to voic...