
Bradley Weismann
-
Total activity25
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes4
-
Subscriptions10
Activity overview
Latest activity by Bradley Weismann-
Bradley Weismann commented,
We have the code configured as shown in the article above for an internal-facing Help Center, however it's pulling in the Agent/Author aliases instead of their profile names. We have "enable alias"...
-
Bradley Weismann commented,
@Ramin Shokrizadeh What about for the new web widget? I can't find this option in the API documentaion anywhere.
-
Bradley Weismann commented,
How did you set it up in Good Data?
-
Bradley Weismann commented,
It's mind boggling that such a common KPI is unavailable in Talk...
-
Bradley Weismann commented,
Will Light Agent's also receive the same expiration notifications?
-
Bradley Weismann commented,
Hi Tiann - I think that gets me really close... I've setup the custom field checkbox in the sandbox, but I don't think I have the ability to basically say "IF a Problem Ticket is checked "DEV Probl...
-
Bradley Weismann commented,
Hey Nicole, That's pretty close to what I'm looking for but still missing the ability to only run the trigger when an incident is linked to a specific problem ticket. Basically, we have two types ...
-
Bradley Weismann commented,
I'd like to be able to receive a notification anytime a ticket is added to a particular problem ticket. I've tried to come up with various triggers to make this happen but have been unsuccessful. A...
-
Bradley Weismann commented,
We set up the 'no_csat' tag automation for excluding specific tickets and while it functionally works, it has opened the floodgates for abuse by agents. It wasn't long before the agents noticed the...
-
Bradley Weismann commented,
I agree with this. It'd be great to be able to see exactly what time agents log in every day so we can ensure obligations are being met.