Kat
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Total activity88
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Last activity
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Member since
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Following0 users
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Votes28
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Activity overview
Latest activity by Kat-
Kat commented,
Is there a way to restrict permissions on bulk-editing tickets (like with merging tickets), so only agents with certain permission sets are able to bulk-edit tickets?
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Kat commented,
Hey both, however, this addon provides TOO MUCH information for the customer - for a DSAR request we would only need the content of the message, whereas this plugin also provides details like trigg...
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Kat commented,
I agree with Terry Ehrhard, this is too much information especially if we want to use this to provide our customers with DSAR - they don't need to know the backend rules like triggers and automatio...
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Kat created a post,
Is there a way to download all tickets raised by one customer in Zendesk?
AnsweredThe customers of my company sometimes request the data subject access request (DSAR) when they close their accounts with us. To complete these requests, at the moment we have to download each ticke...
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Kat commented,
So If the support is available from 7am till 7.30pm and we have a business schedule set for that, but the agents are still getting massive numbers of "inactive tickets" assigned to them - what's th...
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Kat commented,
Is there a way to create automation or a trigger that will deal with the following scenario? A custom date field is added to the ticket form. If a date is set in that field, I want the automation t...
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Kat commented,
I have the same question as Gabrielle Rosso - at the moment if a tag is created I need to keep my own records so I know why the tag exists and where it's used, it would be great to have a list of a...
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Kat commented,
Hey Mick O'Donnell, what is the ETA for the proactive messages via Messaging? And would it support Sunshine conversations?
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Kat commented,
John do you have support available 24h/7? I've noticed that when my company's out of hours then agents aren't assigned any tickets regardless of the status they put themselves in. Also, at the poin...
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Kat commented,
I have some feedback that I believe would make everyone's lives a little easier. 1) It would be great if the notifications about getting a new ticket assigned were coming from all channels to one p...