Kat
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Total activity70
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Last activity
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Member since
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Following0 users
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Votes25
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Activity overview
Latest activity by Kat-
Kat commented,
So If the support is available from 7am till 7.30pm and we have a business schedule set for that, but the agents are still getting massive numbers of "inactive tickets" assigned to them - what's th...
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Kat commented,
My business had the same issue - we're just before the migration to using Zendesk and we need our API limits increased - I contacted Zendesk repeatedly but to no avail...
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Kat commented,
Is there a way to create automation or a trigger that will deal with the following scenario? A custom date field is added to the ticket form. If a date is set in that field, I want the automation t...
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Kat commented,
I have the same question as Gabrielle Rosso - at the moment if a tag is created I need to keep my own records so I know why the tag exists and where it's used, it would be great to have a list of a...
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Kat commented,
Hey Mick O'Donnell, what is the ETA for the proactive messages via Messaging? And would it support Sunshine conversations?
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Kat commented,
John do you have support available 24h/7? I've noticed that when my company's out of hours then agents aren't assigned any tickets regardless of the status they put themselves in. Also, at the poin...
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Kat commented,
I have some feedback that I believe would make everyone's lives a little easier. 1) It would be great if the notifications about getting a new ticket assigned were coming from all channels to one p...
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Kat created a post,
Deeplinking to a specific chatbot flow for CTA in in-app banners
I'm going to suggest a feature that's a little difficult to explain, but it's simple in working. Intercom has this as a default feature so was surprised to discover that it's not available in Zende...
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Kat commented,
I agree with Jyl, having this as a feature so the admins can step in and manually change the agent's status would be a great advantage.
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Kat commented,
Other services like Kustomer have it implemented inside the cheapest package, it should be available in Zendesk as well!