Kat
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Total activity163
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Last activity
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Votes68
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Activity overview
Latest activity by Kat-
Kat commented,
Also pulling dates when attachments were added would be very hepful, either on the ticket events or in Explore
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Kat commented,
To add to this, it would be also great to be able to report when the attachments where added by the agents/customers to the ticket.
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Kat commented,
Same problem as above, we would like to automatically send a pdf leaflet and an email to the customers in certain situations to boost the efficiency of the team, and at the moment seems like we can...
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Kat commented,
Is there any requirements listed for Messaging and Sunshine SDK? I have a problem with an end-user (who's a customer for our business) accessing the list of their chats in-app on the home wifi, wh...
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Kat commented,
I concur, it would be really helpful if the unsuccessful outbound calls could be reported on in the similar way as the inbound calls are. Is there a way of making a product request for this so this...
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Kat commented,
We have a similar requirement, but our agents need to leave an internal note after every interaction with the customer, so would also be interested in getting a solution like this in place.
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Kat commented,
I have the same issue as Michael Jagt - the support ticket I had opened ages ago was unhelpful and got resolved by Zendesk Support without providing a resolution.
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Kat commented,
When will this be possible with Sunco SDK?
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Kat commented,
Is there a way to restrict permissions on bulk-editing tickets (like with merging tickets), so only agents with certain permission sets are able to bulk-edit tickets?
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Kat commented,
Hey both, however, this addon provides TOO MUCH information for the customer - for a DSAR request we would only need the content of the message, whereas this plugin also provides details like trigg...