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Curt Martin's Avatar

Curt Martin

Joined Jul 26, 2023

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Last activity May 22, 2024

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ACTIVITY OVERVIEW

Latest activity by Curt Martin

Curt Martin commented,

CommentTicket customization

Is there a way to increase the NUMBER of entries in the drop down list fields? We use it to track customers in one of our brands but the 2000 entry cutoff means we can't add new ones without deleting old ones. That means we lose a search function for history.

 

View comment · Posted May 22, 2024 · Curt Martin

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Curt Martin commented,

Community comment Feedback - Reporting and analytics (Explore)

I'm seeing a lot of posts requesting this. Come on Zendesk!! Get with it!!

View comment · Posted Oct 30, 2023 · Curt Martin

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Curt Martin commented,

CommentHow to manage the help center

How do I change which brand the attachments are uploaded to?

 

Currently when we upload a pdf it goes into our default brand which doesn't have a helpdesk enabled. So if a customer clicks the link to the pdf, they get an error message that the file can't be found.

 

View comment · Posted Jul 26, 2023 · Curt Martin

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