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Adam Rowe
Joined Aug 12, 2022
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Last activity Aug 21, 2023
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Latest activity by Adam Rowe
Adam Rowe commented,
We switched to Dixa, they had React Native support out of the box.
View comment · Posted Aug 21, 2023 · Adam Rowe
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Adam Rowe commented,
I've done this with and without the ZDKSupport SDK to no avail.
View comment · Posted Aug 18, 2022 · Adam Rowe
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Adam Rowe commented,
I'm having this same issue. We don't need the AB to prompt the user to fill in the information, just... something and not a blank screen. The only solution I've currently found is to pass in the phone number of the user as nil to get the bot to say "Hi. What can we help you with today?".
Otherwise, it's a blank screen and looks like a broken experience.
View comment · Posted Aug 18, 2022 · Adam Rowe
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Adam Rowe created a post,
Setting a valid JWT (tested on jwt.io) is not resulting in a verified user experience in Chat.
Posted Aug 17, 2022 · Adam Rowe
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Adam Rowe created a post,
When using AnswerBot + ChatSDK engines on top of the Unified SDK in iOS, an option to Chat with an Agent is available if the user doesn't want to interact with the AnswerBot. However, clicking that does not actually start a chat.
The user has to type something after clicking that button to start a chat with an agent. Is this expected behavior?
- ZendeskAnswerBotProvidersSDK (2.2.0):
- ZendeskSupportProvidersSDK (= 5.5.0)
- ZendeskAnswerBotSDK (2.2.0):
- ZendeskAnswerBotProvidersSDK (= 2.2.0)
- ZendeskMessagingSDK (= 3.8.5)
- ZendeskChatProvidersSDK (2.12.0)
- ZendeskChatSDK (2.12.0):
- ZendeskChatProvidersSDK (= 2.12.0)
- ZendeskMessagingSDK (= 3.8.5)
- ZendeskCommonUISDK (6.1.4)
- ZendeskCoreSDK (2.7.0)
- ZendeskMessagingAPISDK (3.8.5):
- ZendeskSDKConfigurationsSDK (= 1.1.11)
- ZendeskMessagingSDK (3.8.5):
- ZendeskCommonUISDK (= 6.1.4)
- ZendeskMessagingAPISDK (= 3.8.5)
- ZendeskSDKConfigurationsSDK (1.1.11)
- ZendeskSupportProvidersSDK (5.5.0):
- ZendeskCoreSDK (= 2.7.0)
- ZendeskSupportSDK (5.5.0):
- ZendeskMessagingSDK (= 3.8.5)
- ZendeskSupportProvidersSDK (= 5.5.0)
Posted Aug 17, 2022 · Adam Rowe
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Adam Rowe commented,
I ended up getting this resolved by updating our API Key for Chat. A previous developer was using the api key from the web widget script.
View comment · Posted Aug 17, 2022 · Adam Rowe
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Adam Rowe commented,
Where is the Chat Dashboard? How do I get to this page?
View comment · Posted Aug 16, 2022 · Adam Rowe
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Adam Rowe commented,
I'm having the same issue. Eric Nelson did you ever find a solution for André Santos's issue?
View comment · Posted Aug 16, 2022 · Adam Rowe
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Adam Rowe commented,
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