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Adam Rowe

Joined Aug 12, 2022

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Last activity Aug 21, 2023

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ACTIVITY OVERVIEW

Latest activity by Adam Rowe

Adam Rowe commented,

Community comment Feedback - Developer Platform

We switched to Dixa, they had React Native support out of the box.

View comment · Posted Aug 21, 2023 · Adam Rowe

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Adam Rowe commented,

Community comment Developer - Zendesk SDKs

I've done this with and without the ZDKSupport SDK to no avail.

NSString *appId = [ReactNativeConfig envFor:@"NX_ZENDESK_APP_ID"];
NSString *clientId = [ReactNativeConfig envFor:@"NX_ZENDESK_CLIENT_ID"];
NSString *zendeskUrl = [ReactNativeConfig envFor:@"NX_ZENDESK_URL"];
[ZDKZendesk initializeWithAppId:appId
clientId:clientId
zendeskUrl:zendeskUrl];

// [ZDKSupport initializeWithZendesk: [ZDKZendesk instance]];
[ZDKAnswerBot initializeWithZendesk:[ZDKZendesk instance] support:nil];

NSString *apiUrl = [ReactNativeConfig envFor:@"NX_ZENDESK_API_KEY"];
[ZDKChat initializeWithAccountKey:apiUrl queue:dispatch_get_main_queue()];

View comment · Posted Aug 18, 2022 · Adam Rowe

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Adam Rowe commented,

Community comment Feedback - Chat and Messaging (Chat)

I'm having this same issue. We don't need the AB to prompt the user to fill in the information, just... something and not a blank screen. The only solution I've currently found is to pass in the phone number of the user as nil to get the bot to say "Hi. What can we help you with today?".

Otherwise, it's a blank screen and looks like a broken experience.

View comment · Posted Aug 18, 2022 · Adam Rowe

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Adam Rowe created a post,

Post Developer - Zendesk SDKs

Setting a valid JWT (tested on jwt.io) is not resulting in a verified user experience in Chat.

ZDKJWTAuth *authenticator = [ZDKJWTAuth new];
[authenticator setAuthToken:zendeskJwt];
[[ZDKChat instance] setIdentityWithAuthenticator:authenticator];

 

Posted Aug 17, 2022 · Adam Rowe

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Adam Rowe created a post,

Post Developer - Zendesk SDKs

When using AnswerBot + ChatSDK engines on top of the Unified SDK in iOS, an option to Chat with an Agent is available if the user doesn't want to interact with the AnswerBot. However, clicking that does not actually start a chat. 

The user has to type something after clicking that button to start a chat with an agent. Is this expected behavior?

- ZendeskAnswerBotProvidersSDK (2.2.0):
    - ZendeskSupportProvidersSDK (= 5.5.0)
  - ZendeskAnswerBotSDK (2.2.0):
    - ZendeskAnswerBotProvidersSDK (= 2.2.0)
    - ZendeskMessagingSDK (= 3.8.5)
  - ZendeskChatProvidersSDK (2.12.0)
  - ZendeskChatSDK (2.12.0):
    - ZendeskChatProvidersSDK (= 2.12.0)
    - ZendeskMessagingSDK (= 3.8.5)
  - ZendeskCommonUISDK (6.1.4)
  - ZendeskCoreSDK (2.7.0)
  - ZendeskMessagingAPISDK (3.8.5):
    - ZendeskSDKConfigurationsSDK (= 1.1.11)
  - ZendeskMessagingSDK (3.8.5):
    - ZendeskCommonUISDK (= 6.1.4)
    - ZendeskMessagingAPISDK (= 3.8.5)
  - ZendeskSDKConfigurationsSDK (1.1.11)
  - ZendeskSupportProvidersSDK (5.5.0):
    - ZendeskCoreSDK (= 2.7.0)
  - ZendeskSupportSDK (5.5.0):
    - ZendeskMessagingSDK (= 3.8.5)
    - ZendeskSupportProvidersSDK (= 5.5.0)

Posted Aug 17, 2022 · Adam Rowe

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Adam Rowe commented,

Community comment Developer - Zendesk SDKs

Eric Nelson,

I ended up getting this resolved by updating our API Key for Chat. A previous developer was using the api key from the web widget script.

View comment · Posted Aug 17, 2022 · Adam Rowe

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Adam Rowe commented,

CommentGeneral questions about live chat

Where is the Chat Dashboard? How do I get to this page?

View comment · Posted Aug 16, 2022 · Adam Rowe

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Adam Rowe commented,

Community comment Developer - Zendesk SDKs

I'm having the same issue. Eric Nelson did you ever find a solution for André Santos's issue?

View comment · Posted Aug 16, 2022 · Adam Rowe

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Adam Rowe commented,

Community comment Feedback - Developer Platform

Upvote

View comment · Posted Aug 12, 2022 · Adam Rowe

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