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Carrie Boogaart

Joined Oct 12, 2022

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Last activity Dec 06, 2022

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ACTIVITY OVERVIEW

Latest activity by Carrie Boogaart

Carrie Boogaart commented,

CommentReporting and analytics for help center

Question about the Tickets Created query. Is there any way to see a list of the places/sources that ZD is counting these tickets created from? Like, is it tickets created from the widget, submit a request button/link, and?? Is there any other place that this could be counting from?

View comment · Posted Dec 06, 2022 · Carrie Boogaart

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Carrie Boogaart commented,

CommentHow to customize the theme of the help center

Is there a way for it to be visible to 2 or 3 roles? We would like to make our articles public but "hide" certain steps based on your role. In theory, whatever we hide from the public should be visible to End-Users (signed in, agents, & admins).

So essentially, we need to hide it for Anonymous only.

View comment · Posted Oct 20, 2022 · Carrie Boogaart

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Carrie Boogaart commented,

Community comment Feedback - Reporting and analytics (Explore)

Will the vote breakdown (net/up/down) be available in Explore before your retire the old metrics from the Support Dashboard on January 24, 2023?

View comment · Posted Oct 17, 2022 · Carrie Boogaart

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