Carrie Boogaart

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing help center search results with Explore

Question about the Tickets Created query. Is there any way to see a list of the places/sources that ZD is counting these tickets created from? Like, is it tickets created from the widget, submit a ...

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• Carrie Boogaart
• Created December 06, 2022 19:19
• 0 votes

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I hide or show HTML based on user's role or group?

Is there a way for it to be visible to 2 or 3 roles? We would like to make our articles public but "hide" certain steps based on your role. In theory, whatever we hide from the public should be vis...

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• Carrie Boogaart
• Created October 20, 2022 17:54
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore Metric Addition - Down Vote, Up Vote, Total Votes

Will the vote breakdown (net/up/down) be available in Explore before your retire the old metrics from the Support Dashboard on January 24, 2023?

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• Carrie Boogaart
• Created October 17, 2022 17:28
• 0 votes