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John Cariel Digdigan's Avatar

John Cariel Digdigan

Joined Jul 26, 2022

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Last activity Jul 26, 2022

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Latest activity by John Cariel Digdigan

John Cariel Digdigan commented,

CommentTicket management

Hello!

Is there a way for us to require fields to be filled out before completing the merging process?

I wanted my agents to fill out some required fields on the child ticket prior to merging. Data on the Zendesk Explore is blank when ticket is finished merging.

Thanks!

View comment · Edited Jul 26, 2022 · John Cariel Digdigan

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