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Quinn McHugh

Joined Jul 13, 2022

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Last activity Mar 04, 2024

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Latest activity by Quinn McHugh

Quinn McHugh commented,

CommentTicket management

We are still only seeing the 12/8 split as well, when will the 30/10 split be available? Is there option in Admin that needs to be turned on?

Same here - please advise.

View comment · Posted Oct 03, 2023 · Quinn McHugh

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Quinn McHugh commented,

Community comment Feedback - Ticketing system (Support)

Same here. :( This functionality is needed.

View comment · Posted Jul 19, 2023 · Quinn McHugh

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Quinn McHugh commented,

Community comment Developer - Zendesk APIs

Hi Rafi Syed,

Did you happen to figure out your issue?

I'm getting the same error using zenpy and have verified the section, user_segment_id, and permission_group_id are valid, per the create article section in the Zendesk API Reference.

zenpy.lib.exception.RecordNotFoundException: {"error": "RecordNotFound", "description": "Not found"}

Edit: I created a new issue in zenpy here: https://github.com/facetoe/zenpy/issues/527

View comment · Edited Nov 18, 2022 · Quinn McHugh

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Quinn McHugh commented,

Community comment Feedback - Ticketing system (Support)

Strong upvote!

We recently migrated from Jira Service Desk to Zendesk and not having this feature is a real pain.

View comment · Edited Jul 13, 2022 · Quinn McHugh

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