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Brandon

Joined Jul 29, 2022

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Last activity Dec 29, 2023

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ACTIVITY OVERVIEW

Latest activity by Brandon

Brandon created a post,

Post Developer - Zendesk APIs
Hey! So I remember there was a formula to count tickets in a specific view. Can't seem to find it. Any help will be appreciated! Goal: creat an output with the number of tickets in a specific view.

Posted May 01, 2023 · Brandon

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Brandon commented,

CommentTicket management

Hey guys. 
If we're on the subject of proactive tickets, how can I remove the header stating "This ticket was created on your behalf"?

View comment · Posted Dec 05, 2022 · Brandon

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Brandon commented,

Community comment Feedback - Ticketing system (Support)

I would also like a solution for this. 

Multiple brands with the option to choose prefixes for tickets. 

View comment · Posted Aug 07, 2022 · Brandon

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Brandon commented,

Community comment Q&A - Help center and community

Well, that simply creates a blank "Submit a Ticket" page.

This is after I'm integrated: 

$(document).ready(function() {
$(".request_ticket_form_id").hide();
});

 

View comment · Posted Aug 02, 2022 · Brandon

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Brandon commented,

Community comment Q&A - Help center and community

Hey. 

Nope. 

So it did work, but I would love to remove the drop-down box in GENERAL. 

Is there a possibility to remove the drop-down in general?

So, that "Submit a request" -> Specific Form 

View comment · Posted Aug 01, 2022 · Brandon

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Brandon commented,

Community comment Q&A - Help center and community

Hey guys. 

So, I'm really in need of your help. 

I'm also trying to eliminate the ability to choose between forms, and I can't seem to place things correctly. 

Used this: 

document.addEventListener("DOMContentLoaded", function() {
// Remove the forms from the drop-down selector
  document.querySelector('.nesty-panel').addEventListener('DOMNodeInserted', function(event) {
 
event.target.querySelector('li[id="your_form_id"]').remove();

//repeat above line for any other forms

  });
});

And this: 

if ($("#request_issue_type_select").val() == "ticketformIDhere) {
$(".request_ticket_form_id").hide();
};

All under script.js, but still I can choose between them. 

HELP!

View comment · Posted Aug 01, 2022 · Brandon

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