Brandon

1. Community
2. Feedback - Ticketing System (Support)
3. Multiple brands ticket numbering

I would also like a solution for this.  Multiple brands with the option to choose prefixes for tickets. 

• View comment
• Brandon
• Created August 07, 2022 18:41
• 1 vote

1. Agent guide
2. Ticket management
3. Creating a ticket on behalf of the requester

Hey guys. If we're on the subject of proactive tickets, how can I remove the header stating "This ticket was created on your behalf"?

• View comment
• Brandon
• Created December 05, 2022 19:30
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Read only Custom Fields

Hey Dave. Yes. The link will be different each time. The link will be generated from within the app, based on the user information. 

• View comment
• Brandon
• Created August 03, 2022 08:29
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to disable the ticket form dropdown?

Well, that simply creates a blank "Submit a Ticket" page. This is after I'm integrated:  $(document).ready(function() {$(".request_ticket_form_id").hide();});  

• View comment
• Brandon
• Created August 02, 2022 20:02
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to disable the ticket form dropdown?

Hey.  Nope.  So it did work, but I would love to remove the drop-down box in GENERAL.  Is there a possibility to remove the drop-down in general? So, that "Submit a request" -> Specific Form 

• View comment
• Brandon
• Created August 01, 2022 13:07
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to disable the ticket form dropdown?

Hey guys.  So, I'm really in need of your help.  I'm also trying to eliminate the ability to choose between forms, and I can't seem to place things correctly.  Used this:  document.addEventListener...

• View comment
• Brandon
• Created August 01, 2022 11:36
• 0 votes