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Yasmin Elmahdi
Joined Jul 14, 2022
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Last activity Jul 18, 2022
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Latest activity by Yasmin Elmahdi
Yasmin Elmahdi commented,
Another question,
"If you send a satisfaction survey before the ticket is solved, end users need to sign in to access it."
so is it possible to rate/send the satisfaction survey without requiring the end users to sign in/log in to finish the survey? if so , what are the steps to do it?
View comment · Posted Jul 18, 2022 · Yasmin Elmahdi
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Yasmin Elmahdi commented,
Hi everyone!
In the "Understanding the end user experience " section , it's mentioned that "You can also add the survey request in the email that customers receive when an agent marks a ticket as solved. " So, how can I set this approach? to add the csat survey request in the same email the customer receives from an agent.
and what are the downsides of using it?
View comment · Posted Jul 18, 2022 · Yasmin Elmahdi
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Yasmin Elmahdi commented,
How can an end user rate CSAT directly from the email message? using the native zendesk survey, with somthing like the agent signature maybe?
View comment · Edited Jul 17, 2022 · Yasmin Elmahdi
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Yasmin Elmahdi commented,
Thanks!
I want them to view the help center without logging in to Zendesk
View comment · Edited Jul 16, 2022 · Yasmin Elmahdi
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Yasmin Elmahdi commented,
Hi Zendesk,
You mentioned above
"Even though you don't require users to register, your users still have the option of registering and creating a login to use your help center, unless you modify your help center to hide the Sign Up and Login pages."
How can I hide the sign up / login pages ?
View comment · Edited Jul 14, 2022 · Yasmin Elmahdi
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