Yasmin Elmahdi
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Last activity
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Activity overview
Latest activity by Yasmin Elmahdi-
Yasmin Elmahdi commented,
Another question, "If you send a satisfaction survey before the ticket is solved, end users need to sign in to access it." so is it possible to rate/send the satisfaction survey without requiring t...
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Yasmin Elmahdi commented,
Hi everyone!In the "Understanding the end user experience " section , it's mentioned that "You can also add the survey request in the email that customers receive when an agent marks a ticket as so...
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Yasmin Elmahdi commented,
How can an end user rate CSAT directly from the email message? using the native zendesk survey, with somthing like the agent signature maybe?
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Yasmin Elmahdi commented,
Thanks! I want them to view the help center without logging in to Zendesk
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Yasmin Elmahdi commented,
Hi Zendesk,You mentioned above "Even though you don't require users to register, your users still have the option of registering and creating a login to use your help center, unless you modify your...