Recent searches
No recent searches

Kiran Mehta
Joined Jul 22, 2022
·
Last activity Jul 22, 2022
Following
0
Followers
0
Total activity
2
Votes
0
Subscription
1
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Kiran Mehta
Kiran Mehta commented,
How can I get the organization name to show up in the slack channel integration?
Using the default "Slack Ticket Trigger" - we are able to get basic information of a new/updated ticket to show up in a slack channel. I would like to have some additional fields to show up in slack as well e.g. organization name.
The default "Slack Ticket Trigger" is not editable. So I created a new trigger that posts to the slack endpoint. In the JSON payload, I added the:
"organization_name" : "{{ticket.organization.name}}"
as recommended in the "supported placeholder" list.
I do get a new slack message every time this trigger is activated, but I still don't see the organization name in the slack message.
Trying to configure slack's /zendesk settings doesn't provide any options for selecting which fields to show.
Recommendations?
View comment · Posted Jul 22, 2022 · Kiran Mehta
0
Followers
0
Votes
0
Comments