Andrew
- Total activity 101
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Activity overview
Latest activity by Andrew-
Andrew commented,
Does this also apply to widget search?
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Andrew commented,
When a customer requests a callback, they have the opportunity to enter "How can we help?"... but this message doesn't seem to be visible to the agent at all? Also when choose to display ...
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Andrew commented,
We're already using Slack more than email anyway, and it's easier to reply to something quickly - for me, email tends to sit around until I get to it later.
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Andrew commented,
I have still noticed times where the channels don't load unless I wait ~20 seconds. We have other issues with the Zendesk Slack app working well and they've suggested it's because we have nearly 5...
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Andrew commented,
It's worked fairly well - actually as a workaround right now, I created a private "Andrew" channel with just me as a member to replace DMs. We have a team slack channel so @mentions woul...
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Andrew commented,
+1 this is the biggest missing feature in the widget Open article directly in widget from a link on our website (e.g. "Click here for more info") Open contact form directly from a link o...
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Andrew created a post,
Inconsistent channel search
I have invited Zendesk to 4-5 Slack channels, but it's been fairly inconsistent when I try searching for the channel in Zendesk. Sometimes I can't get any results, sometimes they all come up, and ...
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Andrew commented,
Exciting! Would love to be part of EAP - submitted request already. We collaborate quite a bit among the support team (some remote) so keeping it part of a Slack/Side convo thread sounds like it w...
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Andrew created a post,
Unable to configure Slack
We have uninstalled and reinstalled the Slack app, made sure the installed is a Zendesk admin AND Slack Admin, invited Zendesk to the channel and invoked the "Settings" command. Every tim...
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Andrew commented,
+1 I'd like to be able to trace why calls went to voicemail during business hours, report on % of day that agents were available