Andrew
- Total activity 133
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 34
- Subscriptions 65
Activity overview
Latest activity by Andrew-
Andrew commented,
Does this also apply to widget search?
-
Andrew commented,
When a customer requests a callback, they have the opportunity to enter "How can we help?"... but this message doesn't seem to be visible to the agent at all? Also when choose to display ...
-
Andrew created a post,
Inconsistent channel search
I have invited Zendesk to 4-5 Slack channels, but it's been fairly inconsistent when I try searching for the channel in Zendesk. Sometimes I can't get any results, sometimes they all come up, and ...
-
Andrew created a post,
Add HTML content
I have ONE report outside of Zendesk (Google Sheet) that I want to embed on an Explore tab, but I can only add text or images. I would like to embed HTML content too.
-
Andrew commented,
Following as I have same issue
-
Andrew commented,
I've had positive feedback from my team, except that most of the time we use the app within Zendesk support - will that view have a UI update at some point?
-
Andrew commented,
Totally agree that making the status more obvious (and matching Zendesk Talk) seems like a fantastic minor change!
-
Andrew created a post,
Buffer if chat disconnected & new wording
Our agents get disconnected sometimes, for a variety of reasons and always accidental, but it seems to immediately tell the customer that "agent has left the chat" This actually seems li...
-
Andrew commented,
Interesting idea!
-
Andrew commented,
I understand both of those options may work, but we have already spent a lot of time loading all of our customer data and organizations into Zendesk (and even include organization in the Zendesk wi...