Andrew
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Total activity129
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Last activity
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Member since
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Activity overview
Latest activity by Andrew-
Andrew commented,
Does it ensure that channels stay available? E.g. I have 3 agents on phone and chat, chat limit of 2 each, and 3 chats come in. Does each person get 1, or does an agent get 2 to ensure the phone i...
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Andrew commented,
We are still experiencing the same issue - no improvement. The buffer Tung Nguyen mentioned doesn't seem to happen in practice because the visitor gets a "agent left" message, and in that time the...
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Andrew commented,
@mayra it would still be great to see a rich placeholder option that allows for the whole thread. I have set it up myself using liquid, but it doesn't look exactly the same as a normal email thread.
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Andrew commented,
As an update, this is easier with some of the recent Zendesk changes because if you enable "Include attachments in emails" and the new CC experience, you can skip the setup steps above for CC and a...
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Andrew created a post,
Add HTML content
I have ONE report outside of Zendesk (Google Sheet) that I want to embed on an Explore tab, but I can only add text or images. I would like to embed HTML content too.
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Andrew commented,
I've had positive feedback from my team, except that most of the time we use the app within Zendesk support - will that view have a UI update at some point?
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Andrew commented,
Totally agree that making the status more obvious (and matching Zendesk Talk) seems like a fantastic minor change!
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Andrew created a post,
Buffer if chat disconnected & new wording
Our agents get disconnected sometimes, for a variety of reasons and always accidental, but it seems to immediately tell the customer that "agent has left the chat" This actually seems like the wor...
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Andrew commented,
Interesting idea!
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Andrew commented,
I understand both of those options may work, but we have already spent a lot of time loading all of our customer data and organizations into Zendesk (and even include organization in the Zendesk wi...