Andrew
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Activity overview
Latest activity by Andrew-
Andrew commented,
Request a rating is an improvement BUT if an agent ends the chat, the customer isn't automatically prompted to rate the chat like on non-EAP chat. I don't really want my team to pick and choose wh...
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Andrew commented,
We have had this same problem with customer emails that have long signatures
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Andrew created a post,
Initial feedback on EAP
Just joined EAP today and wanted to give initial feedback, hopefully will have more input from agents as they get more use. Positives: Overall this is a fantastic improvement, and feels like it wi...
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Andrew commented,
@mayra it would still be great to see a rich placeholder option that allows for the whole thread. I have set it up myself using liquid, but it doesn't look exactly the same as a normal email thread.
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Andrew commented,
As an update, this is easier with some of the recent Zendesk changes because if you enable "Include attachments in emails" and the new CC experience, you can skip the setup steps above for CC and a...
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Andrew created a post,
Add HTML content
I have ONE report outside of Zendesk (Google Sheet) that I want to embed on an Explore tab, but I can only add text or images. I would like to embed HTML content too.
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Andrew commented,
I've had positive feedback from my team, except that most of the time we use the app within Zendesk support - will that view have a UI update at some point?
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Andrew commented,
Totally agree that making the status more obvious (and matching Zendesk Talk) seems like a fantastic minor change!
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Andrew created a post,
Buffer if chat disconnected & new wording
Our agents get disconnected sometimes, for a variety of reasons and always accidental, but it seems to immediately tell the customer that "agent has left the chat" This actually seems like the wor...
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Andrew commented,
Interesting idea!