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Andrew

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  • Add HTML content

    I have ONE report outside of Zendesk (Google Sheet) that I want to embed on an Explore tab, but I can only add text or images.  I would like to embed HTML content too.

  • Buffer if chat disconnected & new wording

    Our agents get disconnected sometimes, for a variety of reasons and always accidental, but it seems to immediately tell the customer that "agent has left the chat"  This actually seems like the wor...

  • Serve chat to same agent for continuing chat session

    Answered

    Because the "end chat" button is pretty hidden for customers, most chats are ended by the agent and not the customer.  As a result, they often re-enter/restart the same chat session without realizi...