Octo

Hi!

I am trying to create a marketingOnly app for Zendesk Marketplace. Before submitting the app as a public application, I would like to try it in my developer Zendesk instance to see how it looks etc. 
When I try to upload the private app through either zcli or the directly in Admin Center I am getting this error: “Cannot create Marketing-only apps on this account”. I have a development account that starts with d3v-. Is that the issue? If so, how should I test my application before submission?

This is how the manifest.json looks
{

"name": "A Marketing Application [Dev]",

"author": {

"name": "octo",

"email": "hello@anemailaddress.com",

"url": "https://anamazingapplication.com"

},

"defaultLocale": "en",

"private": false,

"marketingOnly": true,

"location": {

"support": {}

},

"version": "1.0.0"

}

Please let me know how I should proceed or if there is any other information I can provide,

Best,

Octo

Hi Refeesh,

Is this what you are looking for?: https://www.zendesk.com/marketplace/apps/support/879708/google-business-messages-by-octochat/

If you have any questions regarding the application please feel free to ask. As I am the creator of the application I would be glad to help!

Have a great one!

Hi Narendra and Juraj,

It is now possible to connect your Google Listing (Maps and Search) to Zendesk. https://www.zendesk.com/marketplace/apps/support/879708/google-business-messages-by-octochat/

I am the creator of the application. So, please reach out if you have any questions.

Have a great one!

Hi, I am going through the documentation in order to create an external channel integration application. In the channel framework documentation, it says "The integration is ticket-oriented. It’s not for synchronous communication between agents and their customers, such as chat.". My understanding is that, if I were to create an application via the channel framework I would not have a send button in the agent workspace but a submit button for tickets.

Using Send vs. Submit

That part of the tutorial was beneficial. The manifest.json file of the application and the integration manifest that must be served via a URL is two different things that were not clear to me at first.

I followed it. zcli uploaded and installed the application without a problem.

Thanks a ton for the help! Highly appreciated 🙌!

I removed all the fields from the manifest json that is not present in the integration manifest documentation. And I changed the author field from an object to a string. Following is the resulting json:

{
  "name": "Most Awesome Integration",
  "id": "most-awesome-integration",
  "author": "Best Author",
  "private": false,
  "urls": {
    "admin_ui": "https://a-local-ngrok-url/admin_ui"
  },
  "version": "1.0.0"
}

{
  "name": "Most Awesome Integration",
  "id": "most-awesome-integration",
  "author": "Best Author",
  "defaultLocale": "en",
  "urls": {
    "admin_ui": "https://a-local-ngrok-url/admin_ui"
  },
  "version": "1.0.0"
}

{
  "name": "Most Awesome Integration",
  "id": "most-awesome-integration",
  "author": "Best Author",
  "defaultLocale": "en",
  "location": {
    "support": {
      "ticket_sidebar": {
        "url": "assets/iframe.html",
        "flexible": true
      }
    }
  },
  "urls": {
    "admin_ui": "https://a-local-ngrok-url/admin_ui"
  },
  "version": "1.0.0"
}

{
  "name": "Most Awesome Integration",
  "id": "most-awesome-integration",
  "author": "Best Author",
  "defaultLocale": "en",
  "location": {
    "support": {
      "ticket_sidebar": {
        "url": "assets/iframe.html",
        "flexible": true
      }
    }
  },
  "urls": {
    "admin_ui": "https://a-local-ngrok-url/admin_ui"
  },
  "version": "1.0.0",
  "frameworkVersion": "2.0"
}

I am trying to create and install a channel integration application. In the documentation, it says that it needs "channel_integrations" field in the requirements.json file.
https://developer.zendesk.com/documentation/channel_framework/understanding-the-channel-framework/channel_app/
I can create and deploy the application via zcli successfully and it appears in the private apps section in Admin Center -> Zendesk Support apps menu. 

However, when I try to install the application I am getting:

Failed to install app: Error creating requirements

{

    "name": "Most Awesome Integration",
    "id": "most-awesome-integration",
    "author": {
        "name": "BestAuthor",
        "email": "best@authorintheworld.xyz",
        "url": "https://authorintheworld.xyz"
    },
    "defaultLocale": "en",
    "private": false,
    "location": {
        "support": {
            "ticket_sidebar": {
                "url": "assets/iframe.html",
                "flexible": true
            }
        }
    },
    "urls": {
        "admin_ui": "https://a-local-ngrok-URL/admin_ui"
    },
    "version": "1.0.0",
    "frameworkVersion": "2.0"
}

{
    "channel_integrations": {
        "most-awesome-integration": {
            "manifest_url": "https://a-local-ngrok-URL/manifest"
        }
    }
}