Rice, Amanda (CI-StPaul)

1. Community
2. Feedback - Voice (Talk)
3. Prioritize calls to certain agents - Ability to put agents as 'backup' (while online) if the others are busy

We also need this functionality. Is there any way to set this up with Triggers, Omnichannel, Groups, or otherwise? All attempts to achieve the desired state shown below have failed. Incoming calls ...

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• Rice, Amanda (CI-StPaul)
• Created November 18, 2022 21:16
• 2 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Voice: New call notification through speakers, call through headset

+1

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• Rice, Amanda (CI-StPaul)
• Created November 18, 2022 20:50
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Automatic Refresh in Views

+1 - we need this functionality and would appreciate any updates from Zendesk

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• Rice, Amanda (CI-StPaul)
• Created November 04, 2022 20:00
• 0 votes