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Kerstin Graf

Joined Aug 11, 2022

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Last activity Mar 18, 2024

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ACTIVITY OVERVIEW

Latest activity by Kerstin Graf

Kerstin Graf created a post,

PostZendesk AI EAP - Generative AI

We would like to test the Gen AI functions of Zendesk in our test environment.
To do this, we need to use articles that are only accessible to logged-in users.
At the moment, these articles can be found by the bot, but the bot displays the following message:
"Restricted article
You can only view this post if your account has been granted access."
The post has the visibility "Logged in users".
In order to be able to test it properly, this would have to be fixed.

I opened a ticket  for this but was informed that for Beta-Version functionalities tickets will not be supported.

Posted Feb 14, 2024 · Kerstin Graf

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Kerstin Graf commented,

Community comment Feedback - Help Center (Guide)

We also need this feature. When a poorly ratet article is revised we would need to restart the ratings.

View comment · Posted Feb 02, 2023 · Kerstin Graf

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Kerstin Graf commented,

Community comment Feedback - Reporting and analytics (Explore)

Hi,

we have the exact same usecase - multiple sections called "Tips&tricks" to different subjects which we cannot evaluate independently of each other. It would be great to add the possibility to deaggregate these.

Thanks a lot!

Kerstin Graf

View comment · Edited Jan 13, 2023 · Kerstin Graf

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Kerstin Graf created a post,

Post Feedback - Help Center (Guide)

Hallo, für uns wäre folgendes eine gute Erweiterung:
Im Help Center ist es so, dass der Folgen-Button an einer Section die zusätzliche Auswahl erfordert, ob man
- nur neuen Beiträgen oder
- neuen Beiträgen und Kommentaren
folgen möchte (vgl. Anhang).
Hier hätten wir gerne die Möglichkeit es so zu konfigurieren, dass "Folgen" automatisch die zweite Option bedeutet, also beidem zu folgen.

Posted Nov 09, 2022 · Kerstin Graf

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Kerstin Graf commented,

CommentMultiple language support

Hello,

is it possible to display the date of articles in Guide/Gather in the UK format DD-MM-YYYY, although the localization is set with English (United States), resulting in the display in the format MM-DD-YYYY?

Thank you for your help!

Kerstin

View comment · Posted Aug 29, 2022 · Kerstin Graf

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