Hayley Johnson
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Last activity
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Activity overview
Latest activity by Hayley Johnson-
Hayley Johnson created a post,
Add customer comments to the reporting structure in Explore
When understanding shifts in trends, its important to be able to review the body of the email or chat from a customer to understand why certain ticket types have shifted in volume This should be a...
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Hayley Johnson commented,
Thanks Dan :-)
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Hayley Johnson commented,
Hi! I want to switch our email channel off and route all tickets through to the helpcentre. Please could somebody share how I can set an automated message for all 'New' emails that we receive but ...
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Hayley Johnson created a post,
Internal team structure when optimising zendesk
We have just implemented zendesk into our business and I would love to know the ideal team structure to continue to optimise zendesk. Do you have dedicated roles just for zendesk product ownership/...