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Lauren Payne

Joined Oct 10, 2022

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Last activity Nov 09, 2022

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ACTIVITY OVERVIEW

Latest activity by Lauren Payne

Lauren Payne commented,

CommentSetting up Agent Workspace

@... we are using live chat - is there any option for auto-assigning emails on top of focus mode, or something similar to omnichannel routing that works with accounts that use live chat?

View comment · Posted Oct 17, 2022 · Lauren Payne

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Lauren Payne commented,

CommentSetting up Agent Workspace

Rachael Kolman did you ever find a solution to that problem? We're also looking for a way to route chats, calls, and emails right now. 

View comment · Posted Oct 10, 2022 · Lauren Payne

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