Recent searches


No recent searches

Stephen Senez's Avatar

Stephen Senez

Joined Dec 09, 2022

·

Last activity Jan 18, 2024

Following

0

Followers

0

Total activity

52

Votes

27

Subscriptions

9

ACTIVITY OVERVIEW

Latest activity by Stephen Senez

Stephen Senez commented,

CommentTicket customization

Would be really nice if we could make the customer context app two separate apps. One containing the customer context and the other containing just the interactions. 

We are using an app in our layout that makes the customer context portion superfluous and would love to see the 'Interactions' without needing to scroll past the customer context portion. 

View comment · Edited Nov 29, 2023 · Stephen Senez

0

Followers

0

Votes

0

Comments


Stephen Senez created a post,

Post Q&A - Reporting and analytics

I feel like I've done this before, but I can't seem to get it to work. 

I would like my trend line to be a different colour from my chart, however, when I change the trend line colour, nothing happens. And changing the colour of the chart changes the colour of both the chart and the trend line. In the screenshot you can see the colour I've chosen for the trend line is red, but it is not updating. 

Posted Oct 02, 2023 · Stephen Senez

0

Followers

2

Votes

1

Comment


Stephen Senez commented,

CommentTicket automation and collaboration

It would be nice to be able to change the language the expand function uses. It defaults to US English so my agents need to adjust to UK 

View comment · Posted Sep 29, 2023 · Stephen Senez

0

Followers

2

Votes

0

Comments


Stephen Senez commented,

Community comment Feedback - Ticketing system (Support)

Would also like to see this implemented but since it's been over 7 years I'm not sure it will happen

View comment · Posted Sep 19, 2023 · Stephen Senez

0

Followers

0

Votes

0

Comments


Stephen Senez commented,

CommentMultiple language support

Is there any way to use dynamic content for the Customer Overview Fields(Name, Email) in the flow builder? They don't show up in my list of ticket fields and I would like to translate them

View comment · Posted Aug 01, 2023 · Stephen Senez

0

Followers

0

Votes

0

Comments


Stephen Senez commented,

Community comment Feedback - Chat and Messaging (Chat)

+1 from me 

View comment · Posted Aug 01, 2023 · Stephen Senez

0

Followers

1

Vote

0

Comments


Stephen Senez commented,

Community comment Feedback - Help Center (Guide)

Hi Elizabeth,

Thanks for your response, I'm a bit confused where I would insert this dynamic content. Would I insert it in the code of the template?

View comment · Posted Aug 01, 2023 · Stephen Senez

0

Followers

0

Votes

0

Comments


Stephen Senez commented,

Community comment Q&A - Help center and community

Submitted a feedback post

View comment · Edited Aug 02, 2023 · Stephen Senez

0

Followers

0

Votes

0

Comments


Stephen Senez created a post,

Post Feedback - Help Center (Guide)

If you have a translated help centre you currently can't have any text in the hero image as it won't be translated to your other help centres. Would be nice to have the ability to select a hero image based on language. 

Posted Jul 31, 2023 · Stephen Senez

1

Follower

3

Votes

3

Comments


Stephen Senez created a post,

Post Q&A - Help center and community

Our Hero Image in our default language has text in it. We want to translate it and upload a different image to our translated help centre 

Posted Jul 27, 2023 · Stephen Senez

2

Followers

4

Votes

3

Comments