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Stephen Senez
Joined Dec 09, 2022
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Last activity Jan 18, 2024
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Latest activity by Stephen Senez
Stephen Senez commented,
Would be really nice if we could make the customer context app two separate apps. One containing the customer context and the other containing just the interactions.
We are using an app in our layout that makes the customer context portion superfluous and would love to see the 'Interactions' without needing to scroll past the customer context portion.
View comment · Edited Nov 29, 2023 · Stephen Senez
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Stephen Senez created a post,
I feel like I've done this before, but I can't seem to get it to work.
I would like my trend line to be a different colour from my chart, however, when I change the trend line colour, nothing happens. And changing the colour of the chart changes the colour of both the chart and the trend line. In the screenshot you can see the colour I've chosen for the trend line is red, but it is not updating.
Posted Oct 02, 2023 · Stephen Senez
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Stephen Senez commented,
It would be nice to be able to change the language the expand function uses. It defaults to US English so my agents need to adjust to UK
View comment · Posted Sep 29, 2023 · Stephen Senez
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Stephen Senez commented,
Would also like to see this implemented but since it's been over 7 years I'm not sure it will happen
View comment · Posted Sep 19, 2023 · Stephen Senez
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Stephen Senez commented,
Is there any way to use dynamic content for the Customer Overview Fields(Name, Email) in the flow builder? They don't show up in my list of ticket fields and I would like to translate them
View comment · Posted Aug 01, 2023 · Stephen Senez
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Stephen Senez commented,
+1 from me
View comment · Posted Aug 01, 2023 · Stephen Senez
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Stephen Senez commented,
Hi Elizabeth,
Thanks for your response, I'm a bit confused where I would insert this dynamic content. Would I insert it in the code of the template?
View comment · Posted Aug 01, 2023 · Stephen Senez
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Stephen Senez commented,
Submitted a feedback post
View comment · Edited Aug 02, 2023 · Stephen Senez
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Stephen Senez created a post,
If you have a translated help centre you currently can't have any text in the hero image as it won't be translated to your other help centres. Would be nice to have the ability to select a hero image based on language.
Posted Jul 31, 2023 · Stephen Senez
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Stephen Senez created a post,
Our Hero Image in our default language has text in it. We want to translate it and upload a different image to our translated help centre
Posted Jul 27, 2023 · Stephen Senez
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