Micah Mount

1. Community
2. Feedback on Support
3. Ability to forward emails into an existing ticket

@Richard,   Oh--great, thanks for the clarification!

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• Micah Mount
• Created September 30, 2019 19:10
• 0 votes

1. Community
2. Feedback on Support
3. Ability to forward emails into an existing ticket

Hi @Stephanie CETTOU,   Maybe this has been discussed above already, so apologies if this is a duplicate post.   I found it helpful to create a macro that adds an internal note to the ticket. It ju...

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• Micah Mount
• Created September 30, 2019 17:14
• 2 votes

1. Support
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3. Best practices and recipes
4. Google Analytics and Help Center - Part 5: Capturing Help Center user data

Hi Jennifer, I really appreciate Becca's help--she was instrumental in getting data to populate in GA; appreciate the great support! And thanks for updating the article to include the suggestions s...

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• Micah Mount
• Created August 22, 2017 17:28
• 0 votes

1. Support
2. ...
3. Best practices and recipes
4. Google Analytics and Help Center - Part 5: Capturing Help Center user data

Hi Tim, Happy to. From what I'm seeing in GA the sessions report takes a day or so to populate though.   JS in our custom theme: $(document).ready(function() { //Google Analytics User Data capture ...

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• Micah Mount
• Edited August 14, 2017 22:15
• 0 votes

1. Support
2. ...
3. Best practices and recipes
4. Google Analytics and Help Center - Part 5: Capturing Help Center user data

Hey Tim, Try adding : ga('send', 'pageview'); to the end of your script. This seems to have worked for me. I'm still working to verify that I'm getting all of the correct data; but now I am seeing ...

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• Micah Mount
• Created August 14, 2017 20:12
• 0 votes

1. Support
2. ...
3. Best practices and recipes
4. Google Analytics and Help Center - Part 5: Capturing Help Center user data

Hi Tim,   Thanks so much for pointing this out. I had wondered about that, but as I'm not very familiar with JS I wasn't sure if the function needed to be closed there, or just at the end of the fu...

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• Micah Mount
• Created August 11, 2017 22:20
• 0 votes

1. Support
2. ...
3. Best practices and recipes
4. Google Analytics and Help Center - Part 5: Capturing Help Center user data

Hello! I'm experiencing the same problem; if anyone can help me see what I'm missing I would be REALLY appreciative! I see user sessions in GA but am not seeing the user data for signed in users. A...

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• Micah Mount
• Edited August 09, 2017 18:23
• 1 vote