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Tamara Keratishvili
Joined Sep 22, 2022
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Last activity Dec 10, 2024
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Latest activity by Tamara Keratishvili
Tamara Keratishvili commented,
This is crucial for us. I'm already considering switching back to the old 2-scale CSAT due to the lack of clarity in the results with the 5-scale format.
View comment · Posted Dec 10, 2024 · Tamara Keratishvili
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Tamara Keratishvili commented,
I have created the report for 'requester waiting time', using these steps.
It shows all my tickets are above 10 days but this is not precise as some are created today and still have time to meet SLA (which is 3-5 days)
View comment · Posted May 08, 2023 · Tamara Keratishvili
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