Alfred Marti
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Votes on activity by Alfred Marti-
Thanks Dane. We will see if macro or custom field will do the magic. As I had mentioned in my initial post, I am not looking at problem management module as its a different concept all together, th...
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Thanks Dane. Yes, our team has already created and scheduled this report. However, what will help the most is a linkage between Master(ticket into which other tickets were merged) and the merged ti...
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Can an enhancement be done so that a parent child relationship is maintained and can be reported on for Merged tickets?
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While I know that currently there is no report that lists down merged tickets and merged into. Typically, this is referred to as a master ticket and rest of the merged tickets are called as child t...