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Sheridan Tapsall's Avatar

Sheridan Tapsall

Joined Jun 07, 2023

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Last activity Jun 07, 2023

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Sheridan Tapsall commented,

Community comment Feedback - Ticketing system (Support)

It's been 3 years since this thread was opened and countless customers agreeing that this is expected, core functionality. Collaboration between agents, both public and internal (light), is fundamental.

As Nina Berti mentions, Internal Notes do not cause CCs - this is fully optional in the settings. Therefore the reasoning makes no sense. Please fix this.

View comment · Posted Jun 07, 2023 · Sheridan Tapsall

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