Harper Dane
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Total activity179
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Last activity
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Activity overview
Latest activity by Harper Dane-
Harper Dane commented,
If a ticket is updated so that it no longer meets a skill's conditions, the ticket will still require that skill until you manually remove it from the ticket. What's the word on resolving this ...
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Harper Dane commented,
Do you use triggers or automations more? Why? Triggers, as others have said, because of the immediacy. I would move several existing triggers over to automations if I could have a greater level of...
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Harper Dane commented,
Lisa Tam Unfortunately that solution only works intermittently, and I've never seen a successful copy and paste for flows that contain Carousels. Those always have to be completely re-done by hand....
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Harper Dane commented,
Jonathan Aniano Thanks for taking the time to listen to the community about this.It's the timing of this update that leaves an especially bad taste in one's mouth, considering it comes against a ba...
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Harper Dane commented,
Edit: I'm pleased to see ZD is taking the feedback here seriously and for the clarification about when these changes will go into effect.That said, with recent product updates focused solely on inc...
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Harper Dane created a post,
Answer Bot dataset: grant Admin access to delete sensitive data from "Answer enquiries" attribute
There's an attribute in the Answer Bot dataset named "Answer enquiries," which shows exactly what users typed to Answer Bot in the Messaging widget. Users can potentially send sensitive and/or PII ...
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Harper Dane created a post,
Messaging: Hide text entry field from End Users on certain Step types
We need to be able to hide / disable the End User's text entry field in the web widget at key points in our answer flows. For example, at certain "Present Options" steps, I don't want customers to ...
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Harper Dane commented,
Lisa Tam We have some updates coming next year (H1) to help end users locate the answers to their problems quicker by typing in a new question and the bot will locate the right topic so the user w...
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Harper Dane commented,
we should be able to push a message to users still waiting/unserved after a period of time (this is not possible with current trigger options in chat settings). This has been our #1 pain point ...
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Harper Dane commented,
This would be really helpful for us as well. We're encouraging customers to utilize Messaging over other channels as much as possible; a URL for this purpose would be a really nice little feature. ...