Harper Dane
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Total activity335
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Last activity
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Member since
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Followed by2 users
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Activity overview
Latest activity by Harper Dane-
Harper Dane commented,
I see what you mean. With my suggestion, you'd have to create a different view for each of the schedule(s) and rely on agents to work certain views during certain hours. Definitely not optimal, sin...
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Harper Dane commented,
Hi Claire — you might set up a custom field or a set of tags to label tickets with their schedule. Then apply the appropriate custom field selection via a "Meets ANY" trigger. For example...IF MEET...
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Harper Dane commented,
I had the same issue - but I was following this article to be able to activate submit a request after an article downvote: https://support.zendesk.com/hc/en-us/articles/5031162785434-Guide-recipe-...
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Harper Dane commented,
I put in a feature request to gather "unhelpful" vote feedback here: https://support.zendesk.com/hc/en-us/community/posts/6394025289498 Hopefully everyone else here looking for a solution like I wa...
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Harper Dane commented,
I put in a feature request to gather "unhelpful" vote feedback here: https://support.zendesk.com/hc/en-us/community/posts/6394025289498 Hopefully everyone else here looking for a solution like I wa...
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Harper Dane commented,
sorin This app looks interesting and I appreciate that you've developed a solution to this problem. I'll check it out. That said, Zendesk customers should not have to resort to paid 3rd-party apps ...
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Harper Dane created a post,
Customize Article Vote Counts & Gather "Unhelpful" Vote Feedback
Problem 1: Admins can't control how vote counts display, leading to negatively biased customer perception about article content. Users can vote on articles as "Helpful" or "Unhelpful", but admins c...
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Harper Dane commented,
+1 We're looking for the same functionality. I need to add some "explainer" text to accompany a field. If a customer is requesting a replacement item, I need to be able to link them to how to tell...
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Harper Dane commented,
Hi Paul Von, Does that mean it's okay if the agent doesn't see the app(s) at all if their screen size is small and the app is below the fold? Yes, you nailed it. Our agents will need to use the a...
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Harper Dane commented,
Like other commenters mentioned, we also really need to be able to give agents permission to redact content without also allowing them to delete tickets. These need to be 2 separate permissions wit...