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BI CX

Joined Nov 09, 2022

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Last activity Nov 09, 2022

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Latest activity by BI CX

BI CX commented,

CommentAPI and SDK

Hi!

i'm trying to update a ticket with a public commentary with this:

{
    "ticket": {
        "comment": {
            "body": "Oi, tudo bem?\nSou do time de Atendimento de Contestações da Kovi e estamos aqui para dar seguimento referente à sua dúvida de contestação em andamento conosco.\nPodemos prosseguir por aqui?",
            "public": true
        }
    }
}

It's working if i send it by e-mail channel, but it didn't work with Messaging channel. How can i update a message's ticket with a public commentary?

Thanks!

View comment · Posted Nov 09, 2022 · BI CX

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