Aarti Lakhani
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Last activity
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Activity overview
Latest activity by Aarti Lakhani-
Aarti Lakhani commented,
Thank you for your response. I've chosen to add a drop down field to the organization and using that for categorization. The field is SLA Type with values of Old SLA, Negotiated and Standard. I wil...
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Aarti Lakhani commented,
Hello, I have another SLA question. My organization currently has an old SLA that applies to a subset of all organizations (about 40 organizations are on this old SLA). What is the best way to set ...
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Aarti Lakhani commented,
Thank you, Amy! That helps a lot
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Aarti Lakhani commented,
We currently have some bespoke SLAs for customers where we only offer SLA times for Urgent and High priority tickets. When creating an SLA for them, what happens if the Normal and Low times are lef...