Aarti Lakhani
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Recent activity by Aarti Lakhani-
Thank you for your response. I've chosen to add a drop down field to the organization and using that for categorization. The field is SLA Type with values of Old SLA, Negotiated and Standard. I wil...
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Hello, I have another SLA question. My organization currently has an old SLA that applies to a subset of all organizations (about 40 organizations are on this old SLA). What is the best way to set ...
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Thank you, Amy! That helps a lot
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We currently have some bespoke SLAs for customers where we only offer SLA times for Urgent and High priority tickets. When creating an SLA for them, what happens if the Normal and Low times are lef...