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Aline Vidal
Joined Aug 30, 2023
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Last activity Oct 19, 2023
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Latest activity by Aline Vidal
Aline Vidal commented,
CommentCreating dashboards
Could I create this dashboard and put available for agents?
View comment · Posted Oct 19, 2023 · Aline Vidal
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Aline Vidal commented,
Community comment Q&A - Reporting and analytics
Hi Chandra,
I am trying to set up an SLA report, however it does not give me the First Reply Time as an SLA Metric. I have set up the First Reply Time policy. I am now wondering if there's something wrong.
View comment · Posted Aug 30, 2023 · Aline Vidal
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