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Aline Vidal

Joined Aug 30, 2023

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Last activity Oct 19, 2023

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ACTIVITY OVERVIEW

Latest activity by Aline Vidal

Aline Vidal commented,

CommentCreating dashboards

Could I create this dashboard and put available for agents?

View comment · Posted Oct 19, 2023 · Aline Vidal

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Aline Vidal commented,

Community comment Q&A - Reporting and analytics

Hi Chandra,

I am trying to set up an SLA report, however it does not give me the First Reply Time as an SLA Metric. I have set up the First Reply Time policy. I am now wondering if there's something wrong. 

View comment · Posted Aug 30, 2023 · Aline Vidal

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