Jessica Ison

Dane just following up -- any suggestions?

Hi Jennifer Rowe, Dane -- can we calculate self-service metrics using Zendesk reporting alone? Since Google Analytics is phasing out, we want to ensure we're calculating these metrics using a sustainable future-proof process. Thanks!

Katarzyna Karpinska do you have an update on what exactly the new editing features will be and when they will be released? We just upgraded to Enterprise and were hoping to have a feature similar to comments or suggested edits in Word/Google Docs, where a reviewer can comment on or suggest changes inline in the article and the creator and review and accept/reject the suggestions. The ability to have inline suggestions and comments is imperative for us.