Jessica Ison

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Guide reporting tools for measuring self-service

Dane just following up -- any suggestions?

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• Jessica Ison
• Created March 21, 2023 13:42
• 0 votes

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Guide reporting tools for measuring self-service

Hi Jennifer Rowe, Dane -- can we calculate self-service metrics using Zendesk reporting alone? Since Google Analytics is phasing out, we want to ensure we're calculating these metrics using a susta...

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• Jessica Ison
• Edited March 14, 2023 19:20
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing images in content blocks and a new image gallery

Katarzyna Karpinska +1 for expanding the image library across all articles. It would be great to get this released sooner than later - feels like a long time coming!

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• Jessica Ison
• Created November 15, 2022 15:33
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Feature Request: Comparing edited article with the previous version side by side

Katarzyna Karpinska do you have an update on what exactly the new editing features will be and when they will be released? We just upgraded to Enterprise and were hoping to have a feature similar t...

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• Jessica Ison
• Created September 29, 2022 20:32
• 0 votes