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Celina T-M
Joined Aug 11, 2022
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Last activity Oct 04, 2024
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Latest activity by Celina T-M
Celina T-M commented,
View comment · Posted Jul 31, 2024 · Celina T-M
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Celina T-M commented,
View comment · Posted Jun 18, 2024 · Celina T-M
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Celina T-M commented,
du kannst folgende Dateien überprüfen: article_page.hbs, community_post_page.hbs, new_community_post_page.hbs, search_results.hbs. Weitere Informationen findest du in dem Beitrag.
Viele Grüße.
View comment · Edited Nov 03, 2023 · Celina T-M
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Celina T-M created an article,
Question
Can I make tags a requirement for agents to solve a ticket?
Answer
Yes, you can use a drop-down or multi-select custom ticket field to require your agents to select a tag to solve a ticket. Make sure to select Required to solve a ticket in the setup panel of the ticket field.
For more information, see the article: Adding custom fields to your tickets and support request form.
Alternatively, use the Ticket Field Manager app to require agents to select an option from the drop-down or multi-select custom ticket fields. The Ticket Field Manager will require this field to submit any ticket updates.
For further details, check the article: Installing and using the Ticket Field Manager app.
Edited May 24, 2023 · Celina T-M
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