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Celina T-M

Joined Aug 11, 2022

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Last activity Oct 04, 2024

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ACTIVITY OVERVIEW

Latest activity by Celina T-M

Celina T-M commented,

CommentSo verwalten Sie den Benutzerzugriff
Hi Philip, ich werde dich per E-Mail kontaktieren, um das Problem zu besprechen.

View comment · Posted Jul 31, 2024 · Celina T-M

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Celina T-M commented,

CommentHelp-Center-Anweisungen für Endbenutzer
Hallo Dries, Ich werde mich per E-Mail bei Dir melden, um das Anmeldeproblem zu überprüfen.
 
 
 

View comment · Posted Jun 18, 2024 · Celina T-M

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Celina T-M commented,

CommentArbeiten mit Beiträgen in der Wissensdatenbank
Hallo Barbara, 

du kannst folgende Dateien überprüfen: article_page.hbs, community_post_page.hbs, new_community_post_page.hbs, search_results.hbs. Weitere Informationen findest du in dem Beitrag

Viele Grüße.

View comment · Edited Nov 03, 2023 · Celina T-M

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Celina T-M created an article,

ArticleHelp with support and ticketing

Question

Can I make tags a requirement for agents to solve a ticket?

Answer

Yes, you can use a drop-down or multi-select custom ticket field to require your agents to select a tag to solve a ticket. Make sure to select Required to solve a ticket in the setup panel of the ticket field.

Required field to solve ticket

For more information, see the article: Adding custom fields to your tickets and support request form.

Alternatively, use the Ticket Field Manager app to require agents to select an option from the drop-down or multi-select custom ticket fields. The Ticket Field Manager will require this field to submit any ticket updates.

Required field to submit update

For further details, check the article: Installing and using the Ticket Field Manager app.

Edited May 24, 2023 · Celina T-M

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