Max Mittelmaier

1. Agent guide
2. Ticket basics
3. Understanding when email replies become public or private comments

Hello, I have following use case:We're dealing with an organization and send all of our pro-active ticket requests to one address (which on their end is a distribution list to various of their inte...

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• Max Mittelmaier
• Created October 30, 2023 14:51
• 0 votes

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Select an Address app

We are actually using it. However, it does not fully work. Most of my agents are in multiple groups and write a lot of pro-active tickets. (Creating a new ticket instead of replying to an incoming ...

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• Max Mittelmaier
• Created July 06, 2023 16:15
• 0 votes

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Select an Address app

Hello everyone, I need to be able to set the from address based on the group the ticket currently is in. My agents are in multiple groups so the App does not work. Any chance I can get this done wi...

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• Max Mittelmaier
• Created June 14, 2023 07:50
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Setting requester with a macro

+1

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• Max Mittelmaier
• Created April 25, 2023 08:58
• 0 votes