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Rita Stieģele's Avatar

Rita Stieģele

Joined Jul 27, 2022

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Last activity Nov 08, 2022

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ACTIVITY OVERVIEW

Latest activity by Rita Stieģele

Rita Stieģele commented,

CommentWorking with articles in the knowledge base

Hi!

How/where we could find code to add code to our theme to enable content tags?

Thanks!

/Rita

View comment · Posted Nov 08, 2022 · Rita Stieģele

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Rita Stieģele commented,

CommentTicket basics

Hello!

Is it possible to force (can not save edits) agents to enter one of the defined tags for specific ticket statuss? or remind agents to enter necessary tag?

We want to add a tag to pending tickets to indicate the reason of pending and create more automations based on this tag.

Thanks!

View comment · Posted Sep 08, 2022 · Rita Stieģele

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Rita Stieģele commented,

CommentMeasuring success

Hello!

When I send satisfaction surway to a customer and he clicks on Good or Bad option, what happens next? Is there a place to leave a comment? Does ti require to log in for a customer? 

We are not yet using CSAT.

Thanks.

/Rita

View comment · Posted Jul 27, 2022 · Rita Stieģele

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