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Deiaa Eid

Joined Mar 09, 2023

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Last activity Apr 03, 2024

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ACTIVITY OVERVIEW

Latest activity by Deiaa Eid

Deiaa Eid commented,

CommentBuilding reports

Hi, I can not find the calculation menu in this beta report builder

View comment · Posted Dec 08, 2023 · Deiaa Eid

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Deiaa Eid commented,

CommentUsing legacy AI agent functionality

We'd appreciate it if the bot could gather information from articles using web crawling. Is this something you're planning to include in your future developments?

View comment · Edited Dec 12, 2023 · Deiaa Eid

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Deiaa Eid commented,

CommentUsing legacy AI agent functionality

would you please fix this ?

View comment · Posted Nov 15, 2023 · Deiaa Eid

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Deiaa Eid commented,

CommentExplore recipes

Hi Dane
I have a question regarding the duration report. I would like to create a report that calculates the time spent from when a ticket is created until it reaches the 'On-Hold' status. This report should only include tickets that are in the 'On-Hold' status. It should analyze the history of all 'On-Hold' tickets and calculate the time from ticket creation to 'On-Hold' status.
Also need to calculate the time duration between ticket created to change the ticket type to Problem. 

View comment · Edited Oct 02, 2023 · Deiaa Eid

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Deiaa Eid commented,

Community comment Feedback - Ticketing system (Support)

+1

 

View comment · Posted Mar 23, 2023 · Deiaa Eid

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Deiaa Eid commented,

CommentTicket automation and collaboration

Hi Lisa Kelly
Our agents sometimes initiate a conversation in Slack before creating a ticket in Zendesk. Is there a way to associate such conversations or posts in Slack with the corresponding Zendesk ticket, so that they appear as a side conversation in the ticket?

View comment · Edited Mar 15, 2023 · Deiaa Eid

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