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Deiaa Eid
Joined Mar 09, 2023
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Last activity Apr 03, 2024
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Latest activity by Deiaa Eid
Deiaa Eid commented,
Hi, I can not find the calculation menu in this beta report builder
View comment · Posted Dec 08, 2023 · Deiaa Eid
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Deiaa Eid commented,
We'd appreciate it if the bot could gather information from articles using web crawling. Is this something you're planning to include in your future developments?
View comment · Edited Dec 12, 2023 · Deiaa Eid
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Deiaa Eid commented,
would you please fix this ?
View comment · Posted Nov 15, 2023 · Deiaa Eid
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Deiaa Eid commented,
Hi Dane
I have a question regarding the duration report. I would like to create a report that calculates the time spent from when a ticket is created until it reaches the 'On-Hold' status. This report should only include tickets that are in the 'On-Hold' status. It should analyze the history of all 'On-Hold' tickets and calculate the time from ticket creation to 'On-Hold' status.
Also need to calculate the time duration between ticket created to change the ticket type to Problem.
View comment · Edited Oct 02, 2023 · Deiaa Eid
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Deiaa Eid commented,
+1
View comment · Posted Mar 23, 2023 · Deiaa Eid
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Deiaa Eid commented,
Hi Lisa Kelly
Our agents sometimes initiate a conversation in Slack before creating a ticket in Zendesk. Is there a way to associate such conversations or posts in Slack with the corresponding Zendesk ticket, so that they appear as a side conversation in the ticket?
View comment · Edited Mar 15, 2023 · Deiaa Eid
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